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Two users are not receiving email updates from tickets but the rest of the support team does.

Edited

Two users are not receiving email notifications when assigned to their tickets(separately). The notification switches from on to off after the first action is taken on the ticket and we can't figure out why. Every other user is receiving emails of tickets being updated but these two users are not.

It is not an automation or workflow rule as every other user is getting email updates.notifications.PNG

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