Turning off mailing for 'unassigned' user

In our system, it's possible to create unassigned tickets. Unfortunately it causes some entries in the logs and I would be glad if we can get rid of those.

An example:

 

2015-02-26 10:39:15,308 Sending mailitem To='unassigned@' Subject='<removed>' From='null' FromName='JIRA [DoNotReply] - <removed>' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.71459.1424911540591@<removed>>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@5177c81e' MessageId='null' ERROR ServiceRunner Mail Queue Service [atlassian.mail.queue.MailQueueImpl] Error occurred in sending e-mail: To='unassigned@' Subject='<removed>' From='null' FromName='JIRA [DoNotReply] - <removed>' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.71459.1424911540591@<removed>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@5177c81e' MessageId='null'
com.atlassian.mail.MailException: javax.mail.internet.AddressException: Missing domain in string ``unassigned@''
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:201)
at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:44)
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)
at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:28)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: javax.mail.internet.AddressException: Missing domain in string ``unassigned@''
at javax.mail.internet.InternetAddress.checkAddress(InternetAddress.java:1244)
at javax.mail.internet.InternetAddress.parse(InternetAddress.java:1091)
at javax.mail.internet.InternetAddress.parse(InternetAddress.java:633)
at javax.mail.internet.InternetAddress.<init>(InternetAddress.java:111)
at com.atlassian.mail.MailUtils.parseAddresses(MailUtils.java:115)
at com.atlassian.mail.server.impl.util.MessageCreator.updateMimeMessage(MessageCreator.java:44)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:162)
... 7 more

 

Thanks for any advice!

Zoltan

1 answer

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Daniel Wester Community Champion Feb 25, 2015

Do you have a user with an email user of  unassigned ?

No, and I don't need email to be sent for "unassigned" tickets. Moreover, if I assign the ticket to someone, it still tries to send it to "unassigned" :(

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