Turn off customer / portal invitation emails

Greer Davis March 1, 2017

This question is in reference to Atlassian Documentation: Managing customers

How do we turn off the invitation email when we add a customer to the service desk project? I can modify or enable/disable every other type of notification except this one. The problem is that 1) the invitation comes from companydomain.atlassian.net, rather than our service desk email like the other notifications (support@company.com) and 2) it's not necessary for our customers, and may actually cause problems.

Where is this setting?

2 answers

1 accepted

1 vote
Answer accepted
Alex Lopez October 17, 2018

Try going to >Project Settings >Customer Notifications >Click Edit for "Customer Invited" >At the bottom right of screen, uncheck Enable box.

mimacomFlowable Sysadmin Team February 4, 2021

I can't see any "Customer Invited" rule in Customer Notifications.

Has this been removed?

Mark K December 8, 2021

@mimacomFlowable Sysadmin Team Seems to be the first available for my project. We are using Cloud, in a company-managed project.

Customer invited.png

0 votes
Geoffrey Singer March 9, 2017

I'd love to know the answer to this as well.

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