Trying to sign up for a License Key

I hopefully have a simple problem in where I have created an account, but when trying to acquire a license key for Jira it gives me an error saying "Unknown error occured" and then on the next line "An unknown error occured, please contact support." which leads me here.

All I want to do is get a license key for jira to evaluate it for my team. Please let me know what's going on.

4 answers

Nevermind, I tried a different browser and it was fine. Using Google Chrome was an issue. Firefox was fine. Perhaps I need to clear cache and restart Chrome.

Thanks

I've had the same issue with Google Chrome. Indeed solved with Firefox.

Im having the issue with FireFox, going to try Safari I guess

And that worked...

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot