It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Trying to import more than 250 new tickets over csv in JIRA server

I am trying to create more than 250 tickets over CSV importer and I cannot. I am getting this error in the CSV importer:

I tried this over both the system external importer and the normal Issue importer (can be found in the Issue menu).

I also added 


in the JIRA_HOME>


I restarted jira afterwards and I also checked Admin > System > System Info and the values are refreshed.


has anyone encountered this bottleneck?



1 answer

1 accepted

0 votes
Answer accepted

When you are mapping CSV field to JIRA field, you do not need to check "Map field value" checkbox. You need to check it only if you'd like to manually map values from your CSV file to JIRA values. This is really useful for fields such as Issue Types, Resolutions, Priorities etc, it doesn't make much sense for non-unique fields.

JIRA won't allow you to go to the next step, if you have selected fields that have more than few thousand unique values, because it would result that next page would contain a table with few thousand textboxes.

Use the checkmark "Map field value" ONLY for fields that you want to MODIFY yourself on the next page. That's only required for fields that need a different value on the target Jira . For all other fileds do not set the checkmark. If you still can't get to the next page, try to modify your file before the import so that you can set less checkmarks.

Spot on, sir!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Keep your team in the loop with Team @mentions in Jira Software!

Hi everyone! My name is Jenny, a Product Manager at Atlassian. After launching Team @mentions in Confluence, we heard a lot of positive feedback from customers that they love how easy it is to @men...

226 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you