Trying to get JIRA Clouding: "This site is already taken" Edited

Hi All, 

We are trying to get JIRA clouding but we are unable to get it, it says the URL is taken already. However, when we check the URL, we get this "Page unavailable. The requested page failed to load. If the problem persists, please contact Cloud Support."

It is very important to use this domain that correspond with the name of the company. Please help us to take this name that according to our understanding, it is not taken yet. So, I have seen this post, where you have made it available for somebody with Confluence. Can you do this as well for our subdomain on clouding?

Looking to have a quick solution from your side. 
Thank you,

1 answer

1 accepted

0 vote

Hi Jay,

In the link to the other post you cited, the customer noted that they had a Bitbucket Cloud instance, but wanted to register a Confluence Cloud instance with a specific hostname.  

However from reviewing your request, it is not clear to me what domain you currently have vs what hostname you are looking to register.

I would instead recommend reaching out directly to our Cloud Support team per our contact form:

I would recommend explaining there what existing site(s) you might have as well as the specific hostname you are trying to register there.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,315 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot