Trying to get JIRA Clouding: "This site is already taken" Edited

Hi All, 

We are trying to get JIRA clouding but we are unable to get it, it says the URL is taken already. However, when we check the URL, we get this "Page unavailable. The requested page failed to load. If the problem persists, please contact Cloud Support."

It is very important to use this domain that correspond with the name of the company. Please help us to take this name that according to our understanding, it is not taken yet. So, I have seen this post, where you have made it available for somebody with Confluence. Can you do this as well for our subdomain on clouding?

Looking to have a quick solution from your side. 
Thank you,
Jay

1 answer

1 accepted

This widget could not be displayed.

Hi Jay,

In the link to the other post you cited, the customer noted that they had a Bitbucket Cloud instance, but wanted to register a Confluence Cloud instance with a specific hostname.  

However from reviewing your request, it is not clear to me what domain you currently have vs what hostname you are looking to register.

I would instead recommend reaching out directly to our Cloud Support team per our contact form:  https://support.atlassian.com/contact

I would recommend explaining there what existing site(s) you might have as well as the specific hostname you are trying to register there.

Regards,
Andy

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

128 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you