Trying to favourite a filter or dashboard produces a pop-up error 'Error occurred communicating with the server'

When I navigate to either 'Manage Dashboards' or 'Manage Filters' and try to click on the grey start to make a dashboard/filter a favourite I receive a pop-up error: 'Error occurred communicating with the server. Please reload the page and try again'. I tried this with both Chrome & Firefox and receive the same error. On doing some research I've found that this error may be firewall related (JRA-21426). The problem is when I go into catalina.out or access_log I don't see any messages that I can pass on to the infrastructure team, so I don't know what to tell them. I know they made changes to the firewall yesterday in order to keep holes permanently open for a couple of different ports, so whatever changes they did may have caused this issue.

Please advise as to either how to resolve the issue or how to find an appropriate error message that I can pass on internally as to try and fix the firewall configuration.

1 answer

1 accepted

Found the issue. We were using Siteminder to control access to our system and we needed to unblock PUT access. FYI, that only resolved making something a favourite, but on clicking the gold star to make it not a favourite you also need to unprotect the 'Delete' method as well.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,176 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot