Trouble starting a backup server Edited

I've got a backup copy of the server, and a mirror of the /opt/atlassian and /var/atlassian from our production server and I have a slave of the mysql database going.

I had this running on the backup server once before, but now that we've upgraded to 7.6.1 from 7.3.3, the backup copy won't start.

I'm getting the following catalina error at boot.

JIRA-Bootstrap ERROR [c.a.jira.startup.ComponentContainerLauncher] An Error occurred during ComponentContainerLauncher servlet context initialisation - com.atlassian.renderer.v2.macro.code.formatter.AdaFormatter.individualWords([Ljava/lang/String;)Ljava/lang/String;.
java.lang.NoSuchMethodError: com.atlassian.renderer.v2.macro.code.formatter.AdaFormatter.individualWords([Ljava/lang/String;)Ljava/lang/String;

 Any help or advice would be appreciated.

1 answer

This widget could not be displayed.

The nosuchmethoderror is usually an indication that a plugin either hasn't started, or isn't installed.   I'm not familiar with the specific code package it looks to be trying to call, but I am interested to see if perhaps you have any system plugins disabled in the database itself.

Try to run the following on your database and see what results come back:

select * from pluginstate;

This will show a list of all the plugins that have been marked as disabled.   If it happens that a system plugin for Jira makes it way onto this list, Jira can fail to startup.

If that table is empty, and you restart Jira once more, if it still generates this same exact error, I think the next step would be to try to replace the installation directory by performing a fresh install of that same version in a new directory path or on a new server. It might easier to do this than to continue trying to troubleshoot the existing installation itself.

You'd still want to copy the $JIRAHOME contents, and you might want to examine the $JIRAINSTALL/conf/server.xml just to see how the webservice was setup.  But typically, I don't see many users customizing the install folder very much.   User plugins for Jira are contained in the home folder, but Jira tends to still keep the system plugins in the install folder.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

79 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you