Trouble starting a backup server Edited

I've got a backup copy of the server, and a mirror of the /opt/atlassian and /var/atlassian from our production server and I have a slave of the mysql database going.

I had this running on the backup server once before, but now that we've upgraded to 7.6.1 from 7.3.3, the backup copy won't start.

I'm getting the following catalina error at boot.

JIRA-Bootstrap ERROR [c.a.jira.startup.ComponentContainerLauncher] An Error occurred during ComponentContainerLauncher servlet context initialisation - com.atlassian.renderer.v2.macro.code.formatter.AdaFormatter.individualWords([Ljava/lang/String;)Ljava/lang/String;.
java.lang.NoSuchMethodError: com.atlassian.renderer.v2.macro.code.formatter.AdaFormatter.individualWords([Ljava/lang/String;)Ljava/lang/String;

 Any help or advice would be appreciated.

1 answer

0 votes

The nosuchmethoderror is usually an indication that a plugin either hasn't started, or isn't installed.   I'm not familiar with the specific code package it looks to be trying to call, but I am interested to see if perhaps you have any system plugins disabled in the database itself.

Try to run the following on your database and see what results come back:

select * from pluginstate;

This will show a list of all the plugins that have been marked as disabled.   If it happens that a system plugin for Jira makes it way onto this list, Jira can fail to startup.

If that table is empty, and you restart Jira once more, if it still generates this same exact error, I think the next step would be to try to replace the installation directory by performing a fresh install of that same version in a new directory path or on a new server. It might easier to do this than to continue trying to troubleshoot the existing installation itself.

You'd still want to copy the $JIRAHOME contents, and you might want to examine the $JIRAINSTALL/conf/server.xml just to see how the webservice was setup.  But typically, I don't see many users customizing the install folder very much.   User plugins for Jira are contained in the home folder, but Jira tends to still keep the system plugins in the install folder.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

63 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you