Trouble Connecting AD to JIRA

Under my AD Domain root I have an OU named JIRA with two user groups jira-admin and jira-user. I am trying to synchronise the users within these groups in the JIRA OU. I have tried both the Active Directory type and the Internal with LDAP Authentication types. If I select the base dn as the domain or as the users cn it works, but adds alot of unnecessary users. Does anyone have any suggestions? I have looked through all of the questions and forums to no avail. Thanks.

2 answers

1 accepted

I actually had to add the ou to the Additional Group DN and now, although all of my AD users are in the user directory, only those I want to have access are mapped to JIRA groups.

3 votes
Boris Berenberg Community Champion Apr 17, 2013

Lets say that your REAL base DN is dc=example.dc=com. Within this, you have an OU which is called JIRA. Then your base DN in JIRA should be dc=example,dc=com. Then set the Additional user DN to ou=jira.

Boris, I have tried both with the ou as part of the base DN and with the ou as the Additional User DN. When I test it still tells me the user does not exist.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,990 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot