Is it possible to trigger a workflow transition based on the condition that the issue get's commented by an user in a specific JIRA group?
We are currently using a workflow with a status "Awaiting Customer". We use this to cover issues where more information is needed from the client or scenarios similar, What we would like to be able to do is switch the status of the issue back to "In Progress" when the client (end-user) comments on the issue.
I'm having trouble seeing how its possible since all the options available to the transitions in the workflow are limited to post-click functionality. What I'm trying to do here is mimicking a click on the transition from "Awaiting Customer" to "In Progress", based on a comment being posten.
Insurance Business Applications
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