Trigger email notifications at periodic intervals based on the value in the date time picker fields

There is a situation where I have 2 date time picker custom fields- Shutdown Time and Startup Time, on Create Issue Screen / Edit Issue Screen, while creating/update a ticket.

When a user creates/update a ticket by selecting these 2 date time picker fields, I want to trigger email notification (which would include the generic issue details along with other customfield values entered for a ticket) every single hour after Shutdown Time until the Startup Time, as a reminder of the Startup time to the groups working on the ticket.

I am looking at customizing the email templates in JIRA. However, any pointers on how this can be acheived would be much helpful.

Thanks,

Naren.

1 answer

You can write a script service that will check the tickets that satisfy the criteria inside custom field value and will send email notification on that. See https://jamieechlin.atlassian.net/wiki/display/GRV/Script+Runner#ScriptRunner-Services for details

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,331 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot