There is a situation where I have 2 date time picker custom fields- Shutdown Time and Startup Time, on Create Issue Screen / Edit Issue Screen, while creating/update a ticket.
When a user creates/update a ticket by selecting these 2 date time picker fields, I want to trigger email notification (which would include the generic issue details along with other customfield values entered for a ticket) every single hour after Shutdown Time until the Startup Time, as a reminder of the Startup time to the groups working on the ticket.
I am looking at customizing the email templates in JIRA. However, any pointers on how this can be acheived would be much helpful.
You can write a script service that will check the tickets that satisfy the criteria inside custom field value and will send email notification on that. See https://jamieechlin.atlassian.net/wiki/display/GRV/Script+Runner#ScriptRunner-Services for details
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