Translating the knowledge base of a service desk?

Dear,

I would like to know if it is possible to translate a Confluence space / JIRA Service Desk knowledge base?

I can't find the information here: Translating your customer portal and supporting multiple languages

Thank you in advance for your answer.

Best regards,

Jérôme

1 answer

Hey Jerome, 

For now, I'm sure that you can't translate knowledge base articles from JIRA Service Desk. The translation of Confluence pages is actually not an out-of-the-box feature, so it's not available even with the integration in JIRA Service Desk.. 

There are few addons to manage translation in Confluence, but I'm not sure how it's managed from a customer point of view (like is it relative to the language used in the browser, is it a setting that the user needs to choose in his Confluence profile, or is it simply a button on the page so you can translate it in any available language with a simple click?) Because as you know, when your customers see the KB articles in the knowledge base, they only see an article and not all the Confluence interface. So maybe one of those add ons would work.. Workaround

Workaround solutions : 1.have two portals and two knowledge base, each one in a different language. 2. simply display both languages on the same article. With this solution, at least you can type in any language in the search bar of the portal, the right article will pop up. 

Hope it helps, 

Hermance

Dear Hermance,

Thank you for your answer. The first workaround you propose has been avoided since the beginning of the project because we would like to limit configuration and maintenance. The other workaround has also been rejected because this is not very user friendly and we have more than 2 languages...

Best regards,

Jérôme

Yep .. I can understand .. I'll keep you updated if I hear some news on this side ! 

Best, 

Hermance

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

496 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you