It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Translating the knowledge base of a service desk?

Dear,

I would like to know if it is possible to translate a Confluence space / JIRA Service Desk knowledge base?

I can't find the information here: Translating your customer portal and supporting multiple languages

Thank you in advance for your answer.

Best regards,

Jérôme

2 answers

Hey Jerome, 

For now, I'm sure that you can't translate knowledge base articles from JIRA Service Desk. The translation of Confluence pages is actually not an out-of-the-box feature, so it's not available even with the integration in JIRA Service Desk.. 

There are few addons to manage translation in Confluence, but I'm not sure how it's managed from a customer point of view (like is it relative to the language used in the browser, is it a setting that the user needs to choose in his Confluence profile, or is it simply a button on the page so you can translate it in any available language with a simple click?) Because as you know, when your customers see the KB articles in the knowledge base, they only see an article and not all the Confluence interface. So maybe one of those add ons would work.. Workaround

Workaround solutions : 1.have two portals and two knowledge base, each one in a different language. 2. simply display both languages on the same article. With this solution, at least you can type in any language in the search bar of the portal, the right article will pop up. 

Hope it helps, 

Hermance

Dear Hermance,

Thank you for your answer. The first workaround you propose has been avoided since the beginning of the project because we would like to limit configuration and maintenance. The other workaround has also been rejected because this is not very user friendly and we have more than 2 languages...

Best regards,

Jérôme

Yep .. I can understand .. I'll keep you updated if I hear some news on this side ! 

Best, 

Hermance

Charlie Misonne Community Leader Jan 08, 2019

Hi Hermance

 

Do you have any news on this?

I can't find a feature request either on jira.atlassian.c

No news about this.. But I found the feature request : https://jira.atlassian.com/browse/CONFCLOUD-64788 

0 votes

Hi Jérôme,

Do you have found a solution about your problem with multi-language ? Because, I have the same problem but only with 2 languages. And I do not create two JSD and KB, one per each language.

Regards

/Olivier

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

308 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you