Transitioning JIRA ticket via Commenting

Want to know the exact text notation to transition a JIRA ticket from one custom workflow status to another.

Moreover, I don't have any Administrator privileges to know if there's any plugins installed or know the IDs of the workflow nodes, etc. Also, repositories aren't linked to JIRA cloud, so am not sure smart commits can be an option.

3 answers

1 vote

You'll need to find or write a listener that can pick up "issue commented" and issue the workflow transitions.  The automation add-on can do it, as could the old built-in listener which Atlassian used to use for "reopen when a comment is made on a closed issue"

But, you'll need to be an admin to do it, and you're quite limited on Cloud as to what you can install and get to.  Automation is the best bet I think.

Are you referring to smart commits, where you can transition issues through commit messages? If yes, in that case you need to know the available workflow status which you can check by going to the Issue and clicking on the View Workflow (under Status). It will open up the workflow attached to that issue and you can check the exact status names.

I don't think smart commits can be an option since repositories aren't linked to JIRA. Was pertaining to the comment section of JIRA alone.

0 vote
Steven Behnke Community Champion Aug 23, 2016

This isn't possible out of the box. If you have no ability to get add-ons installed and configured, then it cannot be done.

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