I have searched and found similar scenarios but a bit different and no solution.
Out of the box JSD is setup w/ an automation to transition on comment. Specifically there are two scenarios covered:
Then there is the actual workflow transition "Respond to Customer" where you can add a comment in the pop up screen and the transition connects to "Waiting for Customer"
So what I want is for the transition to happen for #2 (back to support) as well as when the agent clicks "Respond to Customer" but NOT #1.
What I did was to remove #1 from the automation. However, after doing so the "Respond to Customer" transition doesn't transition the issue at all. Looking at the workflow the transition has the default post function - "Set issue status to the linked status of the destination workflow step."
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs