Transition on comment ends into null state

Hi all, I wanted to transition the workflow state automatically on comment by reporter and hence was using the Automation Rule to achieve the same. The rule is as follows - 

If req state = Additional Info || req state = Customer Confirmation then transitions state to = Waiting Agents Confirmation.

Here, the Waiting Agents Confirmation is a state added into workflow and also the transitions from Additional Info & Customer Confirmation state is already added into the workflow. Now, when the user comments on the request from Customer Portal the requests new state shows as - Null but when we refresh the Customer Portal page the state changes to Waiting Agents Confirmation. 

To add more, this is a custom workflow I created whole from scratch and I am using it with Service Desk type project. Also, I compared my custom workflow with the built in workflows and only difference I noticed is with the properties for transition state. I have no properties set for my workflow and also I am not sure what values to be put in the properties but according to this article - https://confluence.atlassian.com/jirakb/workflow-properties-in-jira-service-desk-701596238.html manual configuration of property is not recommended and to get the automatic transmission the Automation Rules can be used.

Please help me to understand - What I am doing wrong? Do I need to configure the properties? If yes, with what values?

Thank you.

 

Edit - Guys any help? I am stuck with this since last two days. Any thoughts or bit of help would also do. Let me know if any additional information is required. Thanks.

2 answers

This widget could not be displayed.

@Nic Brough [Adaptavist] - Any thoughts on this issue? I'm stuck with this. Or is there a way I can open a support ticket for this?

This widget could not be displayed.

I'm having the same problem and haven't found a fix yet.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 2 hours ago in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

9 views 0 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you