Transition issue via email?

I shall make this brief...

I have an email handler setup to create an issue via an email to a specific address. This works just fine.

Is it possible (via a plugin or code even) to send an email to transition an issue to the next status?

Thanks

Paul

2 answers

1 accepted

1 vote
Accepted answer
Daryl Chuah Atlassian Team Sep 16, 2013

Hi Paul

You may to look for the following mail handler plugins which could provide the requested configuration:

2 votes
Pedro Cora Atlassian Team Sep 16, 2013

Hi Paul, you can use a JIRA Add-on for this. Check the JIRA Enterprise Mail Handler: https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

JEMH allows users to provide Directives, that can update all standard JIRA fields as well as advance workflow, eg;

@workflow=Start Progress

JEMH has Aliases that can allow you to define 'start' = 'workflow = Start Progress' to simplify the above to:

@start

If you just want to reopen resolved issues on comment, JEMH can do that through configuration.

There is a gotcha for unassigned issues to bear in mind.

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