Transition issue on condition

We have a JIRA service deks we use for IT support.

Our users email in their issues. When they click "visit the support portal" they can only see comments not the original email that they sent in.

 

How can I let users see the body of the request they have made?

1 answer

0 votes
Susan Hauth Community Champion Nov 03, 2017

Hi,

That sounds a bit strange.  Are your users set up as service desk customers in the IT Service Desk?

How is your "Customer Permissions" set up? Is it anyone can email?

As a reporter of an issue they should automatically be able to see their requests unless somehow you have them locked out from the Service Desk?

Susan

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