Transition issue base don updates

Hi,

While using Atlassians supoprt instance of JIRA it will transition between statuses once updated. How is this inplemented, ir for example I have two statuses I want to use, I'd like the status to transition between them if updated by the end user, or the support team. i.e.:

Status: Support, updated bt support staff -> transition to waiting for user
Status: Waiting for user, updated by reporter (or watcher) -> transtion to waiting for support.

1 answer

This widget could not be displayed.

That is done via the "Auto Transition Listener" if I'm not mistaken.

That is actually listener which you can configure in JIRA after you install the JIRA toolkit Plugin https://studio.plugins.atlassian.com/wiki/x/R4Ii and https://studio.plugins.atlassian.com/wiki/x/rAEq.
I have used it before, it's a bit of a hassle to setup, but works like a charm ;-)

Cheers,
Stefan

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

142 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you