Transition does not notify assignee

Hi everyone,

here's my workflow:

1.) User creates new issue: open / unassigned

2.) User executes custom transition. The transition makes use of an assign screen, i.e. the user assigns the issue to a specific user.

Problem: The new assignee is not notified about the issue.

The custom transition fires the event "issue assigned" as a post-function (I tried the "generic event" as well). The notification scheme looks fine: "Issue assigned" notifies the "current assignee".

Am I missing something here?

Cheers

Michael

2 answers

0 vote
Joe Pitt Community Champion Apr 01, 2014

It may be the order the event is being fired. Is it after the update function. If not it may still be seeing the previous assignee

Firing the event is already the last post-function.

Are other emails being sent from Jira just fine?

Have you checked Jira's logs for any errors?

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