Transition depending on earlier status


Besides standard status' I made a Authorized status, for project managers or customers to authorize issues before it gets to IN PROGRESS. From OPEN we can AUTHORIZE or CLOSE. But if we close and reopen, we can jump to IN PROGRESS, without AUTHORIZED ever being activated. Some times that is true other times its not.

My question: Can I set the transition based on previous chosen status'? Can I have a transition going to statusB if at some point we where on statusA, and if statusA was never hit, the transition should go to statusC?

1 answer

1 accepted

0 votes

Easiest thing to do hear will be to create a "Reopened" status and go to there instead of going back to "Open" when an issue is reopened. From "Reopened", you can then go to "In Progress" or "Closed".

If this is not an option, you will have to try different things. For example, you can set a flag 'Authorized' (using a custom field - maybe checkbox), once an issue was authorized (using the workflow post function). From 'Open', you can then have a transition to 'In Progress' if the 'Authorized' flag is already set.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,156 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot