Transferring onDemand Jira ownership to a different user

[Mara Rees]

I have set up an onDemand Jira account for my customer. However, I now need to transfer the ownership of the instance to the customer without loosing any of the data! Is it possible? How do I do it?

[Mel Paisley · Accepted solution]

Hi Mara,

I wasn't able to locate your email unfortunately.

You can find instructions for changing the contacts for a license / subscription here, if you're still stuck after this please feel free to contact us so we can assist you further.

[Mara Rees]

Thanks Melissa, All sorted. Thank you.

[Michael Knight]

You will need to contact our Cusotmer Advocates team by emailing sales@atlassian.com.

[Mara Rees]

Hi Michael, thanks for your response. I tried that but have not received a response as yet. I need to trasfer the account to someone else, so I can set up a new URL for a different client ASAP. At the moment it would seem that I am unable to set up another instance. :(