Transferring onDemand Jira ownership to a different user

I have set up an onDemand Jira account for my customer. However, I now need to transfer the ownership of the instance to the customer without loosing any of the data! Is it possible? How do I do it?

2 answers

1 accepted

1 votes

Hi Mara,

I wasn't able to locate your email unfortunately.

You can find instructions for changing the contacts for a license / subscription here, if you're still stuck after this please feel free to contact us so we can assist you further.

Thanks Melissa, All sorted. Thank you.

You will need to contact our Cusotmer Advocates team by emailing sales@atlassian.com.

Hi Michael, thanks for your response. I tried that but have not received a response as yet. I need to trasfer the account to someone else, so I can set up a new URL for a different client ASAP. At the moment it would seem that I am unable to set up another instance. :(

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