is there a way to track the Ticket ID in mails from third parties in JIRA with the mail handler (not only the own Ticket ID).
Example: customer reports a problem, he get´s a Ticket ID and when he replies his mail will be added as comment in his Ticket in Jira.
I open a ticket at the developers site (because I need his help) and get also a Ticket ID from him. I want now that his mails will be tracked by the same Ticket in JIRA with his third party Ticket ID. Is there a way to do this?
Best regards, Tom
You'll need to find or write an addon that can parse your incoming email, find the ticket id you want to match, then find the JIRA issue and comment on it. (Rather than JIRA's default "if I find the issue id in the subject, then it's a comment" rule)
If you don't want to write one, then look for the JEMH addon - that can do it.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs