Tracking a deleted issue


A user deleted a JIRA ticket, and I'm trying to track down who is responsible. The user may not even realize this was done, but it is a security issue and I need to know who did it.

Since the ticket was deleted, I can't view it's 'History' there any other way to determine which person was responsible?

Using OnDemand, latest version. Thank you in advance for any suggestions!

2 answers

1 accepted

1 vote
Accepted answer

No. It's gone. There's nothing left of the issue in the database.

The only way to track deletes is to plough through access logs. Which might not have enough detail, and aren't accessible to OnDemand users as far as I can tell.

You could raise a request with OnDemand support, but I don't know if they'll be able to help.

Oh, and what Joe just said - you should limit issue delete rights to... well, no-one really. Even your admins. They should re-enable it for themselves briefly if there's a real necessity.

2 votes
Joseph Pitt Community Champion Dec 04, 2013

This is why we don't allow deleting issues. If it is entered by error it can be closed immediately with a resolution of CANCELLED and required reason text field. We also don't allow deleting or editing comments. It will come back to bite you sooner or later, just like the missing minutes from the Nixon tapes. Someone will want to know what was there.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,018 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you