Tracking Comments of Issues

I'm trying to track the time a comment has been made on a ticket. Basically, I want to know if the ticket was commented within 4 hours after the last comment. Otherwise, it's a breach. Any idea how I can do this?

2 answers

1 accepted

0 votes
Accepted answer

Made use of multiple filters to make this work.

0 votes

There is no way to search issues based on the time between comments. You can search issues where a comment was added after a given time, in the last N hours etc but that's it.

You can't find issues where a comment was added N hours after the last comment.

project = "HR Technology" AND client = 655599 AND priority in (Critical, Major) AND "Time to first response" = completed() AND updated <= -2h AND status = Open AND "Time to resolution" = running() AND assignee in membersOf(GCS)

That is what I'm currently using to get tickets that were not updated for more than 2hrs. Is there an alternative to this?

I was hoping to utilize commentedOnDate or commentedAfterDate. But it does not give me the expected results.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,772 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you