Tracking Comments of Issues

I'm trying to track the time a comment has been made on a ticket. Basically, I want to know if the ticket was commented within 4 hours after the last comment. Otherwise, it's a breach. Any idea how I can do this?

2 answers

1 accepted

Made use of multiple filters to make this work.

0 votes

There is no way to search issues based on the time between comments. You can search issues where a comment was added after a given time, in the last N hours etc but that's it.

You can't find issues where a comment was added N hours after the last comment.

project = "HR Technology" AND client = 655599 AND priority in (Critical, Major) AND "Time to first response" = completed() AND updated <= -2h AND status = Open AND "Time to resolution" = running() AND assignee in membersOf(GCS)

That is what I'm currently using to get tickets that were not updated for more than 2hrs. Is there an alternative to this?

I was hoping to utilize commentedOnDate or commentedAfterDate. But it does not give me the expected results.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,024 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot