It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Track tickets from service desk with existing kanban board.


I want to track tickets from service desk with an existing kanban board. Or with a new one, but existing project. I knew there were a opportinuty for the old projects but in the next gen projects i cant see any options to create a new kanban board and say "Select Board from an existing project".


Is there an other option for this? Thanks, Best

1 answer

0 votes

Hello Salih,

Thank you for reaching out to Atlassian Community!

To create a board for a Service Desk project, it's necessary to go to the Board's page. 

Boards are shown only on the Jira Software's project, so if we need to create one for Service Desk, the board will be linked to our profile and not the project.

Please, click on Screenshot 2020-01-20_11-49-35-878.png and then select Boards:

Screenshot 2020-01-20_11-49-47-235.png

On the page that will open, click on Create Board > Create a Kanban Board > Board from an existing project > Add a Board name, select the Service Desk project and on Location, select your profile > Create board.

Hope this helps!


Yes but that is not possible for next gen project, isnt it?

Yes, it's possible.

I created a board using a next-gen service desk project and it works normally.

If you face any issue, please let us know.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you