To send email notification for status change to a single user

Hello,

I wants to send email notification to a particular user when the issue status is changed. (for all the statuses of the issue)

Apart from this, the user should not get any other notification regarding the issue.

All the other users should get all the notifications per the specifications

 

Thanks in advance,

Pooja

3 answers

1 votes

Change the notification scheme (and/or possibly the user's groups and roles) so that it doesn't mail that user except for when they need it.

@Nic Brough [Adaptavist]

Thanks for your quick response,

I am able to manage in keeping the user in a group and changing the notification scheme.

But, I need email notification to be sent to the user throughout the lifetime of the workflow (Only when the status is changed) and not for a particular transition or stage.

This is where I'm facing the major problem

 

Thank,

@Pooja Singh

A transition is the only way to change a status.

Each transition has a "fire event" on it, which you can set to whatever you need.  You can add more events to the global list under admin -> events, and then use different ones for each different transition.

The events then will send email to who-ever needs them via the notification scheme.

So, change the events on the transitions, and set up the notification scheme as needed to inform your users.

Hello! You may take a look on this add-on -  https://marketplace.atlassian.com/plugins/com.ovdgroup.jira.unilistener/server/overview

It has ability to send custom e-mails according to defined conditions.

 

Hi Pooja,

You have to add post function on each transition of the workflow to send email to a user or a group of users. 

I would suggest you add the user to watchers and set the post function to send notification to all watchers so that this workflow can be used in multiple instances. 

This will not change anything in your notification scheme so I think this would work for you. 

 

-Krishna

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,104 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot