To send email notification for status change to a single user


I wants to send email notification to a particular user when the issue status is changed. (for all the statuses of the issue)

Apart from this, the user should not get any other notification regarding the issue.

All the other users should get all the notifications per the specifications


Thanks in advance,


3 answers

1 vote

Change the notification scheme (and/or possibly the user's groups and roles) so that it doesn't mail that user except for when they need it.

@Nic Brough [Adaptavist]

Thanks for your quick response,

I am able to manage in keeping the user in a group and changing the notification scheme.

But, I need email notification to be sent to the user throughout the lifetime of the workflow (Only when the status is changed) and not for a particular transition or stage.

This is where I'm facing the major problem



@Pooja Singh

A transition is the only way to change a status.

Each transition has a "fire event" on it, which you can set to whatever you need.  You can add more events to the global list under admin -> events, and then use different ones for each different transition.

The events then will send email to who-ever needs them via the notification scheme.

So, change the events on the transitions, and set up the notification scheme as needed to inform your users.

Hi Pooja,

You have to add post function on each transition of the workflow to send email to a user or a group of users. 

I would suggest you add the user to watchers and set the post function to send notification to all watchers so that this workflow can be used in multiple instances. 

This will not change anything in your notification scheme so I think this would work for you. 



Hello! You may take a look on this add-on -

It has ability to send custom e-mails according to defined conditions.


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