Time zone of comments in JIRA Service Desk

If someone in EDT comments on a ticket, and I in PDT make a comment, what time stamp will we see of both comments being that said time zones have a 3 hour gap?

Ideally, I'd love to know the original time zone of the comment (so I could easily know what time zone my client is in) and have a converted time zone (so I can quickly identify the time gap between comments). 

1 answer

1 accepted

The timezone displayed in JIRA will be determined by the user preferences but the value stored in the database will be determined by what timezone is set on the database.

Out of the box JIRA will not give you the ability to tell what timezone any individual comment was written in. However it may be possible through the use of some scripts to add additional metadata to a comment identifying which timezone the issue was written in but it would be embedded within the comment.  Also as you are operating in a cloud based environment you are restricted in terms of which plugins are available.

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

134 views 4 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you