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Time took from open to close?

KRC
KRC January 11, 2018

In service desk, is there a way to find out the time taken for an issue to transition from open to closed?

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Alexey Matveev
Alexey Matveev
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January 11, 2018

You could also use Time in Status plugin

https://marketplace.atlassian.com/plugins/com.obss.plugin.time-in-status/server/overview

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Alex Christensen
Alex Christensen
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January 11, 2018

You could create an SLA for this. Start the SLA timer when the issue is created, then stop the timer when the issue is changed to the "Closed" status or whenever a resolution is set.

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