Time to SLA - using JQL

[Donncha Daly]

Hi,

I'm currently evaluating Time to SLA. One issue I seem to be having is using JQL to filter issues.I am trying to select issues where SLA Indicators show the SLA has not been met.

I have tried to use "SLA Indicator" ~ "NOT MET" without success

Can someone please tell me whether it is possible to do this and how

[Jobin Kuruvilla [Adaptavist]]

Try this:

"Time to resolution" = breached()

Change the custom field name as appropriate. See https://confluence.atlassian.com/display/SERVICEDESK/Reporting+on+SLAs for more details.

[Tuncay Senturk]

Hi Donncha,

Sorry for the late response, I just noticed the question.

Since "NOT and MET" are the reserved words for JQL please set different word for "NOT MET" ("EXCEED" as an example), then reindex JIRA.

Then you can use "SLA Indicator" ~ "EXCEED"

Tuncay 

[Donncha Daly]

Thanks you for your reply but this is not related to JIRA ServiceDesk. I am evaluating the Time to SLA plugin for JIRA Server

[Jobin Kuruvilla [Adaptavist]]

Ah, sorry! I got confused. Unfortunately I do not have any experience with the said plugin.