Hello Rajesh,
How are you?
What is the feature of the SLA plugin you need help with? Can you specifically provide us with more details about how you are trying to configure it and what difficulties you are facing?
Also, you can check the plugin documentation in the link below to address some specific questions and have a more general overview of this plugin:
Please, let me know if the documentation above helps you and if there is any specific feature you need help with.
Also, you can raise a support ticket here to get vendor support.
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