I see whenever a Ticket SLA is breached its "Time to resolution" widget turns to red.
But we don't receive any Email notification for the event.
Can you let me know is there anyway we can trigger email to Service Desk agents group when a ticket is about to cross the SLA .
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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