Time to SLA Breach - Mail Notication alert

Hi

I see whenever a Ticket SLA is breached its "Time to resolution" widget turns to red.

But we don't receive any Email notification for the event.

Can you let me know is there anyway we can trigger email to Service Desk agents group when a ticket is about to cross the SLA .

 

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Jack Brickey Community Champion Feb 06, 2017

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