Time to First Response chart is empty after update

[Thomas Vlerick]

Hi,

we are planning to upgrade our Jira instance from 4.0.2 to 5.1.7 (big step). So far eveything went well in my test environment. But one thing is bugging me and I can't find any solution for it.

The "Time to First Response" chart is empty. I have recreated the portlet/gadget, tried it on different project but no luck.

Any solutions for this?

Kind regards
Thomas

[Jeison · Accepted solution]

Hey Thomas,

Check the version of your JIRA Charting plugin, and see if it's compatible with your new version of JIRA.

https://studio.plugins.atlassian.com/wiki/display/JCHART/JIRA+Charting+Plugin;jsessionid=F9ED393E1A9013934F259B40B793820B

If it isn't, upgrading the plugin should do the trick. If it is compatible or you're still having trouble to get it working, raise a support ticket at support.atlassian.com.

Hope it helps :)

[Thomas Vlerick]

Hi Jeison,

the plugin is version 1.10, the latest available version. One issue that I might have, is that the old version was removed before the upgrade, and the new one installed via the UPM after the upgrade.

As for a support ticket, this is a staging/test environment. I will do the update one of two times again before we run this in production, and see if this issue occurs on those tests as well.

[Jeison]

Not sure of what's happening with your chart. Even if it's a test environment, there's no problem about raising a ticket for support. Atlassian engineers will be happy to help.

One thing: have you tried other browsers? Just wondering if that's related to a browser issue.

[Thomas Vlerick]

For some strange reasons, the data is now visible after I did some tests and transitions on other tickets. Only issue I can see now is that in the graph os 4.0.2, it should show the last 30 days, but it shows the last 300. But that is a non-issue for us now.