Time Reports - Split between service desk, customer and projects


We have Jira Service Desk set up for which tickets are coming in for different customers. We've set up a custom field to capture customers which is all good.

However we would like to be able to report time for service desk tickets on a per customer basis. How do we do this?

We have projects set up for each customers development; so are considering adding linked tickets on there, but we would need to be able to split the time out between project and service desk work easily.

We have Tempo Time installed.

1 answer

1 accepted

This widget could not be displayed.

I would add sub-task to the ticket to track all the service desk activity and clone the ticket to create a separate task for development activity.

This will allow you to track both service and development task. You can perform the development and service task indpendently.

I never worked in tempo, so not able to comment on that.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 2 hours ago in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

11 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you