Time Reports - Split between service desk, customer and projects

Hi,

We have Jira Service Desk set up for which tickets are coming in for different customers. We've set up a custom field to capture customers which is all good.

However we would like to be able to report time for service desk tickets on a per customer basis. How do we do this?

We have projects set up for each customers development; so are considering adding linked tickets on there, but we would need to be able to split the time out between project and service desk work easily.

We have Tempo Time installed.

1 answer

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I would add sub-task to the ticket to track all the service desk activity and clone the ticket to create a separate task for development activity.

This will allow you to track both service and development task. You can perform the development and service task indpendently.

I never worked in tempo, so not able to comment on that.

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