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Tickets statistics for a particular week

Hi All,

I want to generate a report/Dashboard that displays all the tickets having different kinds of status for a particular week along with the assignees for it.

Please suggest what needs to be done.



2 answers

Hello @enrichsalon 

Time in Status for Jira Cloud developed by my SaaSJet team can be helpful in your case.

This add-on from the Atlassian Marketplace generates time reports including a Time in Status and Assignee time reports.

A Time in Status report shows how long each ticket has been staying in each status (so you can monitor different kinds of status for a particular week). Just choose a a period you need.

tis report.png

An Assignee time report shows how long it takes each assignee to solve the issue. As in the previous one, just choose a necessary period and an Assignee you need to generate a report.

assignee report.png

Export reports in CSV or XLSX files for further analysis.

0 votes
Rahul_RVS_Support Marketplace Partner Jan 10, 2022

Hi @enrichsalon 

Welcome to the community !!

For an alternate solution, to get this data you can try out our app.

Time in Status Reports 

The add-on provides the time in each status for the entire lifecycle of the issue and you can filter by issue type as well. You can also combine your statuses to define your lead/cycle/resolution time and also extract the transitions history of the issues. The main features of the app are as below

Also there is a report for the dates when issue transitioned from one status to another.

  • Multiple Time in Status Reports. Excel Export available for all status reports.
    • Time in Status
    • Time with Assignee
    • Time in Status with Assignee
    • Time with Assignee per Status
    • Status/Assignee Count
    • Multiple Transition Reports
    • Avg Time in status reports
    • Status Change Dates Report
    • Time in Status Per Time Grain
    • Time with Assignee Per Time Grain
  • Status grouping
  • Save your reports
  • CSV Export
  • Multiple chart types
  • Dashboard Gadget


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