Tickets not showing up

I have a help-desk email account that is forwarding emails to our Atlassian JIRA help-desk.  For the most part tickets are showing up with no issues.  This morning I had a user send me 8 emails with different issues but I only see 3 tickets created.  I checked our exchange server and the emails are being sent out.  How do I know if there is a problem getting emails on Jira's side?

1 answer

0 vote

Hi, Casey.

Were these issues supposed to be created in the same project? If not, the reporter (either who sent the emails or the default reporter in the email handler) may not have permission to create issues in the project. I advise you to check that.

As for knowing if the emails are getting to JIRA's side, only support can tell you that. If you can't figure out what is happening, please open a support request at support.atlassian.com (choosing Cloud).

I hope it was helpful.

Kind regards,
Jaime Kirch da Silveira.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

788 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you