Hoping if someone might have some idea on how to generate a report on how many tickets have changed to a status by a particular user over a time period.
For example, 65 tickets were changed to status = 'Done' by 'John Smith', 78 tickets were changed to status = 'Done' by 'Joan Smith'.
If there is some type of bar graph view or export to CSV function that would be great to know.
I believe you are looking for the "status CHANGED FROM" and "DURING" JQL functions. This will allow you to list issues that were changed from 1 step in the workflow to another.
project = DRX and status CHANGED FROM 'In progress' to 'Done' BY Charlie DURING (startOfMonth(), endOfMonth())
You could use this type of JQL under Issues -> Current Search and then click on the export button.
Here are some nice articles about advanced JQL queries:
Hi Steven, thank you so much for your help. I'm having a look now and if for instance I wanted to look at multiple users in the same JQL and then export the results to a CSV, is it possible to add a column which would be something like 'Marked as Done By'.
project = DRX and status CHANGED FROM 'In progress' to 'Done' BY (Charlie,Tim,Jason) DURING (startOfMonth(), endOfMonth())
For each of the issues on the export I could pull together the data on how many issues Charlie, Tim and Jason have marked as Done.
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