It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Tickets are reassigned to Reporter when closed

HailoAgilist Oct 08, 2013

Hi there -

A particular user in Jira onDemand experiences the following issue: all (or her majority) tickets are automatically reassigned to the Report when are closed.

Why is this happening? Comparing her access privileges (roles and groups) to another user, they are identical.

Any thoughts?

Many thanks!

2 answers

0 votes
Nic Brough [Adaptavist] Community Leader Oct 08, 2013

It's almost certainly a post-function on your workflow. Have a look at the "close" transition.

I've done this a few times, as some business processes can find it easier to report this way.

HailoAgilist Oct 20, 2013

Thanks Nic for your response. Could you advise on best practice as well? Is it common to re-assign the story to the reporter when it is flagged as closed? Thanks!

HailoAgilist Oct 20, 2013

Thanks, Nic. Very helpful.

Nic Brough [Adaptavist] Community Leader Oct 20, 2013

I think this is one that falls outside general "best practice" guidelines. It works for some people. It doesn't work for other people. It's not amazingly common, but I've seen it done in several places. Oddly, one place did it in one support project and not the other, and both teams had valid business reasons for their approach.

It depends on what you want to do with issues once they're closed off in reporting terms. Personally, I would not do it by default, I would wait until the users ask for something that needs it. Might be worth checking with your users to see if they still need it, or at least so you know why it was set up.

0 votes
HailoAgilist Oct 20, 2013

Thanks Nic for your response. Could you advise on best practice as well? Is it common to re-assign the story to the reporter when it is flagged as closed? Thanks!

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira

Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...

820 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you