I have Statuses like Check language -> Language Accepted -> Awaiting for Approval -> Approve/Decline.
Check Language -> Language Accepted:
After ticket creation, It'll go to User(as Check language) & they can accept then change to Language Accepted. User can accept as many as possible.
Language Accepted -> Awaiting for Approval:
Here, It should process only one ticket at a time. It should not allow to change the status If any tickets is in status between Awaiting for Approval to Approve/Decline.
Awaiting for Approval -> Approve/Decline:
Only one ticket should process.
Is there any condition/Validation/Post Function/Automation needs to create?
Appreciate your response.
You can do that, but you will need 3rd party plugin (don't think you can do all of this without a plugin), the easiest one I think will be:
Hi @Nir Haimov Thanks for your response
Yes, i do have this plugin & tried few logic's, couldn't achieve it.
Steps i followed below:
I have created custom field like Is in queue? Yes/No but that's not a common field to check for other ticket to push next status.
Let me know your suggestions.
Hi @Nir Haimov Its updating all related issues. I think my logic is wrong, I should not use custom field Y/N because it's updating every five mins. It cause keep on adding in History list.
i'm totally confused.
Don't know what are the conditions in which order will be achieve this.
Kindly help me out.
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