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Ticket should process one by one at particular status


I have Statuses like Check language -> Language Accepted -> Awaiting for Approval -> Approve/Decline.


Check Language -> Language Accepted:

After ticket creation, It'll go to User(as Check language) & they can accept then change to Language Accepted. User can accept as many as possible.

Language Accepted -> Awaiting for Approval:

Here, It should process only one ticket at a time. It should not allow to change the status If any tickets is in status between Awaiting for Approval to Approve/Decline.

Awaiting for Approval -> Approve/Decline:

Only one ticket should process.


Is there any condition/Validation/Post Function/Automation needs to create?

Appreciate your response.

Thank you.

1 answer

1 accepted

1 vote
Answer accepted


You can do that, but you will need 3rd party plugin (don't think you can do all of this without a plugin), the easiest one I think will be:

Hi @Nir Haimov  Thanks for your response

Yes, i do have this plugin & tried few logic's, couldn't achieve it.

Steps i followed below:

I have created custom field like Is in queue? Yes/No but that's not a common field to check for other ticket to push next status.

Let me know your suggestions.


It's hard without seeing what you are dealing with, but you need to use "Branch rule / related issues" to achieve this

Like Kaviraj likes this
Nir Haimov Community Leader Nov 24, 2019

OK, replace the "branch rule", after "When" create new condition "Related issues condition": 

Related issues = Linked issues

Condition = None match JQL

JQL = Status in ("Awaiting for Approval")

Then: do what you want

Like Kaviraj likes this

snap 2.PNGThanks, I made changes. let me check this out.

Hi @Nir Haimov  Its updating all related issues. I think my logic is wrong, I should not use custom field Y/N because it's updating every five mins. It cause keep on adding in History list.

i'm totally confused.

Don't know what are the conditions in which order will be achieve this.

Kindly help me out.

Hi @Nir Haimov ,

I have tried your answer & its quite not getting expected result. So i tried below things to get perfect result. it works.

snap 3.PNGAnyhow, Thank you so much for you help.



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