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Ticket finish but didn't appear in close state




Capture d’écran 2022-04-28 124508.png

1 answer

Hi @Nasser Joolfun ,

Welcome to the Atlassian Community.

The status is a form of visualisation to see how a ticket is, however for Jira point of view the resolution should be set too once a ticket is resolved.

As far the above screenshot, the status is set but not the resolution and Jira considers it as active.

You could add a post-function to the workflow to set a resolution automatically or add a screen onto the transition where the user needs to input the resolution.

At the same time, if you have any re-open statuses or similar, you should clear the resolution so the issue pops up again in your boards

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