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Ticket - field set up - summary

I would like to allow user to create ticket more easily, to do so : 

1. create a template in summary field as following Summary field.PNG

2. when user is completing the template the possible answer will display automatically. 

 

Is this possible ? 

 

 

1 answer

2 votes

No, there's no way to do this.

It's a really bad use of a text field as well - you're embedding information in the summary that should be separated out into their own fields so that you can actually use it in searches, reporting and routing the issues to the right place.  I would recommend adding the four fields as separate drop-down lists in the issues.

Your "search and prompt" is not possible either, but that's because you are looking at raising issues.  If you had a Jira Service Management project and ask the users to create requests instead of issues, then, if it were hooked up to a knowledge base, it would indeed make a string of suggestions for articles based on what they were typing into the summary

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