I am using the mail handler service of JIRA for creating ticket via email which works fine however every time it reads the emails it creating a new ticket but not adding comment to the ticket. How is it possible to add the email as comment to the old ticket.
below are few details:
Mail Handler: create anew issue or add a comment to an existing issue.
You need the issue key in the subject line for JIRA to know it's a comment to an existing issue.
So for you it should have been something like this :
Subject : (OOOOIL1234-2) Test Ticket
Body : your comment.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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