Ticket creation via email

I am using the mail handler service of JIRA for creating ticket via email which works fine however every time it reads the emails it creating a new ticket but not adding comment to the ticket. How is it possible to add the email as comment to the old ticket.

below are few details:

Mail Handler: create anew issue or add a comment to an existing issue.

1 answer

1 accepted

This widget could not be displayed.

Hi Neeta,

You need the issue key in the subject line for JIRA to know it's a comment to an existing issue.

So for you it should have been something like this :

Subject : (OOOOIL1234-2) Test Ticket

Body : your comment.

Best regards,

Peter

Got it! Thank you :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

59 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you