Ticket creation via Email is not working

 I have upgraded my JIRA to 6.3.1 however my ticket creation via email is not working. I've configured the mailbox and mail server.
When i do the testing it shows ticket creation is successful but it doesn't create ticket neither it deletes it from the mailbox. 
Attached are the snap shot

3 answers

How does the configuration is set in JIRA?

Hello Neeta,

Initially, you could check this KB that describes common mail related issues and how to fix them.

0 votes

Neeta, what does the atlassian-jira-incoming-mail.log says?

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