Ticket creation via Email is not working

 I have upgraded my JIRA to 6.3.1 however my ticket creation via email is not working. I've configured the mailbox and mail server.
When i do the testing it shows ticket creation is successful but it doesn't create ticket neither it deletes it from the mailbox. 
Attached are the snap shot


3 answers

0 vote
Peter Bengov Community Champion Jul 06, 2015

How does the configuration is set in JIRA?

Hello Neeta,

Initially, you could check this KB that describes common mail related issues and how to fix them.

0 vote

Neeta, what does the atlassian-jira-incoming-mail.log says?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

53 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you