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Ticket creation via Email is not working

Neeta Dubey
Neeta Dubey July 6, 2015

 I have upgraded my JIRA to 6.3.1 however my ticket creation via email is not working. I've configured the mailbox and mail server.
When i do the testing it shows ticket creation is successful but it doesn't create ticket neither it deletes it from the mailbox. 
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Luciano Fagundes
Luciano Fagundes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 6, 2015

Neeta, what does the atlassian-jira-incoming-mail.log says?

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Rodrigo Rosa
Rodrigo Rosa
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 6, 2015

Hello Neeta,

Initially, you could check this KB that describes common mail related issues and how to fix them.

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Peter Bengov
Peter Bengov
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July 6, 2015

How does the configuration is set in JIRA?

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