I want to create the tickets in JIRA service desk through email based on certain keywords of the mail content.
As of today I am getting multiple mails in the mail id and i want to filter some mails to create the ticket in JIRA service desk based on keywords used in subject. So how do I map the keywords from service desk to email id. Today if my keyword is "[jira]" it creates the ticket in service desk. I want to change this keyword. So please help me out in doing this.
its not the duplicate. My query is I want to filter some mails based on keywords specified by me in Jira. So is it possible to specify those keywords in Jira;s end. It can be done on mail box end but my query is about setting the keywords in Jira's end.
Your response will be highly appreciated.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs