This user could not be authenticated as a JIRA Administrator

After updating 6.1.5 to JIRA Software and starting the software it said my license was not valid or not suited. So I created a new license with the given server ID and my valid license. But when I want to enter that license I have to give a User Name and password of a administrator. But when I do that I get the following msg:

JIRA cannot proceed with the upgrade as you are not logged in as a JIRA administrator, or this version of JIRA cannot recognise administrators from the version that you have upgraded from.
To proceed, log in as a JIRA administrator. If you cannot log in, override this requirement by setting the system property '-Dnon.admin.upgrade=true', then restarting JIRA.ⓘ

So I'm trying to go with the 2nd option where I overwrite the system property but it would be nice if they would mention the filename and path wink so that I can find the property. So where can I find this property?

4 answers

This widget could not be displayed.

Hi Nic,

Atlassian support help me very well!!

At the end this problem was also described in:

For me I only had the xml backups so the rollback I didn't want to try and changing the system property didn't work, but the option with running the query did work fine.

Thanks for your effort

This widget could not be displayed.

Look for or setenv.bat in the bin directory of the installation.  Or put it in the environment (although I can never remember which variable to add it to)

This widget could not be displayed.

Hi Nic,

Thanks for your answer. I have tried both the following lines:

JVM_SUPPORT_RECOMMENDED_ARGS='-Dnon.admin.upgrade=true' in


set JVM_SUPPORT_RECOMMENDED_ARGS=-Dnon.admin.upgrade=true in setenv.bat

Both didn't change anything at the startup. You are talking about the environment, but it is a window install so that should then be the environment variables. But any idea how to call them?

Anyway I also put in a support request at Atlassian because I do have a valid license so this screen shouldn't have come up in the first place. Thanks anyway!

I think the licence not accepted issue is more of a problem because even if you bypass it with the upgrade flag, you are going to have issues running it afterwards. I'd wait for the support request.

This widget could not be displayed.

Thanks! This save me!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

91 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you