This user could not be authenticated as a JIRA Administrator

After updating 6.1.5 to JIRA Software and starting the software it said my license was not valid or not suited. So I created a new license with the given server ID and my valid license. But when I want to enter that license I have to give a User Name and password of a administrator. But when I do that I get the following msg:

JIRA cannot proceed with the upgrade as you are not logged in as a JIRA administrator, or this version of JIRA cannot recognise administrators from the version that you have upgraded from.
To proceed, log in as a JIRA administrator. If you cannot log in, override this requirement by setting the system property '-Dnon.admin.upgrade=true', then restarting JIRA.ⓘ

So I'm trying to go with the 2nd option where I overwrite the system property but it would be nice if they would mention the filename and path wink so that I can find the property. So where can I find this property?

4 answers

Hi Nic,

Atlassian support help me very well!!

At the end this problem was also described in:

For me I only had the xml backups so the rollback I didn't want to try and changing the system property didn't work, but the option with running the query did work fine.

Thanks for your effort

0 votes

Look for or setenv.bat in the bin directory of the installation.  Or put it in the environment (although I can never remember which variable to add it to)

Hi Nic,

Thanks for your answer. I have tried both the following lines:

JVM_SUPPORT_RECOMMENDED_ARGS='-Dnon.admin.upgrade=true' in


set JVM_SUPPORT_RECOMMENDED_ARGS=-Dnon.admin.upgrade=true in setenv.bat

Both didn't change anything at the startup. You are talking about the environment, but it is a window install so that should then be the environment variables. But any idea how to call them?

Anyway I also put in a support request at Atlassian because I do have a valid license so this screen shouldn't have come up in the first place. Thanks anyway!

I think the licence not accepted issue is more of a problem because even if you bypass it with the upgrade flag, you are going to have issues running it afterwards. I'd wait for the support request.

Thanks! This save me!

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