This product is offline error on Jira after cleardown

[John Rushe]

Hi,

In process of completing migration to JIRA Cloud 

Completed a reset of our JIRA Software instance yesterday in advance of final migration to remove test data \ cleardown account (using guide at https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html#:~:text=On%20your%20cloud%20site%20Administration,options%2C%20and%20then%20select%20Delete.) When accessing account now after cleardown we see error "Your Atlassian Cloud site is currently unavailable. Please check Atlassian Status for known problems. If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team."

I checked Cloud status and it is fine so the problem appears to be with our JIRA.

Can anyone advise what has gone wrong \what should be done to reinstate?

thank you 

john 

[Carlos Garcia Navarro]

Hi @John Rushe ,

I'm not sure.... but if you need to contact Support, you can raise a ticket here: https://support.atlassian.com/contact/#/