There was a problem granting user XXX access to JIRA. You may wish to try the operation again.

1. Imported data to Jira

2. Created a user

Cannot let him use jira

2 answers

1 vote

I've seen this error message when Jira is struggling to get to an external user directory (Crowd or LDAP for example) and when I'd made a total mess of the internal user scheme once.

Could you check the log file to see if there are errors in there? They can be a lot more useful than what you get on screen.

:) I didn't realized the error message was in the question title ...

Can you give more details:

  1. The user is not able to login?
  2. The user does not have some permissions ?
  3. Have you tried re-setting the user password ?

Any more details will help...

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