There is no JIRA Import button under System Edited


I made a backup of my Cloud JIRA following these steps:

I am now following these steps to import my backup:

However, there is no 'JIRA Import' button, as shown in the instructions:

How to import a backup file




1 answer

1 accepted

0 vote

Hi Jordan,

I'll just answer you here first rather than on the older case.

The Restore System, which is what the new import option is called, can be found in JIRA Administration under Import and Export

The URL is as follows:


Try that and let me know if you have any trouble.

Kind Regards,

Hi Shannon, thank so much for the help. I went to the link and I didn't have the correct permissions. I was able to get the correct permissons (site-admin) and now I'm uploading my JIRA backup. Thanks again!

Super! Thank you for confirming that :) 

Take care and have a pleasant rest of your week.

Kind Regards,

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,232 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot