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The workload pie chart does not work. It generates a server error: An internal server error...

Can't include a chart to dashboard. An internal error occurred when requesting resource.

 

xPort Add on was expired. Now we buy a new licence but it doesnt work either.

2 answers

0 votes
Daniel Eads Atlassian Team Aug 20, 2019

Hey there, welcome to the Community!

Would you be able to provide a screenshot of the error you're seeing when trying to add the gadget to your dashboard? If it's got an option to expand out any error text, that would be helpful also.

A good number of errors setting up dashboard gadgets are related to not having a base URL that matches how you're accessing Jira. We've got a guide on updating that here - basically you want Jira to know exactly what URL you're accessing it at, including https:// or http:// depending on if you're securing access over HTTPS.

Thanks for posting the error in advance!
Daniel | Atlassian Support

The widget does not get the project/filter field value. It's like you are setting the widget up, saving, getting the error, click Edit and see the project/filter field is empty.

 

Failed to load resource: the server responded with a status of 404 ()


batch.js?locale=en-US:175 GET https://alphax-ds.atlassian.net/rest/chartplugin/1.0/workloadpie/generate?projectOrFilterId=filter-10021&statistictype=assignees&issuetimetype=currentestimate&width=799&height=533&inline=true&_=1574680671055

500

Daniel Eads Atlassian Team Nov 25, 2019

Hey @Anastasiia Volkova , are you still able to reproduce this issue after reloading the dashboard and trying to add it again? There was some congestion on our network in your region about the time you posted this but it's since been resolved. If you're still seeing the problem now, please open a support request at support.atlassian.com/contact so we can take a look at your site. Thanks!

Like Anastasiia Volkova likes this

This issue still persists. I have not able to get it working

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