The value of Resolved to Closed KPI is wrong

We are using the JIRA Enhancer plugin for defect management purpose.In Time between field We have set KPI as a Resolved_to_Closed custom field. While doing the defect analysis we observed following for some defects;

  1. The Resolved to Close is -124 hrs this value cannot be correct.
  2. The value of Resolved to Closed KPI is wrong. its coming 149 hrs whereas it should come around 87 hrs
  3. Why it is showing negative value?

    Please let me know why this is coming up?

    Thanks,
    Swapniashilpa

2 answers

For the more details I am providing the JEP KPI for the both query for your reference.

Please refer this & let me know why this is coming up?

Thanks,

Swapnashilpa

Hi,

Could you please share Time Between configuration and the issue's history (All tab in issue main view)?

Also, if you raise a ticket here, we'll soon fix the problem and you'll get notified about the progress.

Regards

Tuncay

Thanks Tuncay.

As suggested, We have raised a ticket for this issue.Please refer the link of raised ticket

https://bitbucket.org/tuncaysenturk/jira-enhancer-plugin/issues/245/the-value-of-resolved-to-closed-kpi-is

 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

243 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you